Trading Information

• Trade name: Luma & Home
• Operator: Matthias Moreillon (sole trader, Sweden)
• Trading address: Fredriksdalsgatan 4B, 412 85 Gothenburg, Sweden
• Email: support@lumaandhome.co.uk
• Website: https://lumaandhome.co.uk/
• Customer service hours: Monday–Friday, 09:00–17:00 (GMT+01:00, Stockholm)

Luma & Home is the trading name of Matthias Moreillon, a sole trader registered in Sweden. The operator is responsible for the content of this website and for all sales concluded through it.

Regulatory Disclosures

As a sole trader in Sweden selling to UK consumers, the operator is bound by the consumer-protection rules of the United Kingdom, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The operator complies with Swedish accounting and tax law for its own bookkeeping obligations. Imports into the United Kingdom are arranged on a Delivered Duty Paid (DDP) basis by our fulfilment supplier; all applicable UK VAT and import duties are settled before parcels reach the customer.

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, page layouts, underlying code, and software — is the property of Luma & Home or its content suppliers and is protected by United Kingdom and international intellectual-property laws. Unauthorised use, reproduction, modification, or distribution of any content from this website is strictly prohibited and may result in legal action.

You may view, download, and print content from this website solely for your personal, non-commercial use, provided that you do not modify the content and that you retain all copyright and proprietary notices contained in the content. You may not otherwise reproduce, distribute, publicly display or perform, prepare derivative works based on, or otherwise exploit any content of this website without our prior written consent.

Liability Limitation

Luma & Home makes reasonable efforts to ensure that the information on this website is accurate and up to date. However, we make no warranty that the content is complete, accurate, or free of error, and we accept no liability for any loss or damage arising from your use of, or reliance on, the information provided. Where prices, product descriptions, stock levels, or other details are displayed incorrectly, we reserve the right to refuse or cancel any affected order and to refund any payment received in full.

Nothing in this Legal Notice limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer, or for any other liability that cannot lawfully be limited or excluded.

Hosting and Technical Provider

This website is hosted on infrastructure operated by Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany), fronted by Cloudflare for content delivery and security. Email communications are processed by Brevo (Sendinblue SAS, 106 boulevard Haussmann, 75008 Paris, France) and payment processing is handled by Stripe Payments UK Ltd (9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom). All providers are GDPR-compliant and bound by data-processing agreements as required by the UK GDPR.

Product Terms and Pricing

Prices on this website are displayed in British Pounds Sterling (GBP) and are inclusive of all applicable UK VAT and import duties. We reserve the right to modify pricing, product availability, and product specifications at any time without prior notice. Orders are subject to acceptance and the availability of the goods at the time of dispatch, as set out in our Terms of Service.

Governing Law and Jurisdiction

This Legal Notice and all matters arising from your use of this website are governed by the laws of England and Wales, without regard to its conflict-of-laws provisions. Any dispute arising out of or relating to this Legal Notice or your use of the website shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this clause deprives you of mandatory statutory protections afforded to consumers in the country in which you reside.

Online Dispute Resolution

The European Commission provides an online platform for alternative dispute resolution that consumers may use to settle disputes with merchants. The platform is available at ec.europa.eu/consumers/odr . We are happy to engage with you directly to resolve any issues before formal dispute resolution becomes necessary; in the first instance, please contact us at support@lumaandhome.co.uk.

Amendments

We reserve the right to modify or replace this Legal Notice at any time with immediate effect upon posting. The date at the top of this page shows when it was last updated. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Contact

For all legal enquiries, including data-protection requests, intellectual-property concerns, and regulatory matters, please contact us at support@lumaandhome.co.uk or in writing to:

Matthias Moreillon
Fredriksdalsgatan 4B
412 85 Gothenburg
Sweden